Shipping & Live Arrival Standards
Shipping Rates
• Standard shipping: $49.99 for most animals
• Large/oversized: $69.99 for heavier shipments (typically larger snakes, monitors, boas)
ℹ️ U.S. shipping only. Live animals ship overnight with professional packaging and temperature safety practices.
Temperature Policy
We do not ship if temperatures are below 40°F or above 90°F at either location. Weather holds may apply during extreme temperatures.
This policy protects your animal's health and ensures safe transport. During weather holds, we will notify you and reschedule your shipment for optimal conditions.
❌ Do Not Ship
Below 40°F or Above 90°F
✓ Safe to Ship
40°F – 90°F at both locations
Live Arrival Guarantee
Your animal is guaranteed to arrive alive. Buyer must be available at first delivery attempt.
⚠️ In Case of Issues
Report any issues promptly with clear photo/video documentation. Contact our support team within 24 hours of delivery for assistance.
Professional Packaging
- 📦 Double-boxed for extra protection
- 🌡️ Insulated interior with temperature-appropriate materials
- 🏠 Secure hide or container with substrate for the animal
- 📋 Care guide and feeding instructions included
- 🛡️ Overnight shipping with full tracking and signature required
Frequently Asked Questions
Can I choose a specific shipping date?
Yes. You can request a specific shipping date during checkout, provided weather conditions are safe for transport.
What if weather prevents shipping?
We will reschedule your shipment for the next safe weather window. You'll be notified immediately and we work with you on timing.
Do you ship on weekends?
No, we ship Monday–Friday to ensure your animal arrives during business hours and is received promptly.
What if my animal arrives in poor condition?
Contact us immediately with photos/video. We honor our live arrival guarantee and will work with you on replacement or refund options.
Ready to Order?
Browse our selection of healthy, captive-bred reptiles. Every animal ships with care and arrives alive, guaranteed.
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